FAQ

1. How can I place an order?

Orders can be placed directly through the store's website by selecting the products of interest and following the instructions in the shopping cart.

2. What payment methods are available?

The store accepts various payment methods, including bank transfer, online payments, and cash on delivery (where applicable).

3. How long does it take to process an order?

Order processing time is typically 15 business days from the moment of payment or order confirmation. The exact delivery time depends on the chosen shipping method and location.

4. Can I return a purchased product?

Yes, a consumer customer has the right to withdraw from the contract within 14 days of receiving the goods, in accordance with the Consumer Rights Act. Details can be found in the Returns and Complaints Policy.

5. What should I do if my shipment is damaged?

If you discover any damage during transport, you should immediately file a complaint in accordance with the rules described in the Returns and Complaints Policy.